PRIVACY POLICY

WHO WE ARE

Studio Fondue is a Pilates studio at Jl. Labuansait, Pecatu, Uluwatu, Bali, Indonesia. This policy covers studio-fondue.com, bookings made through our booking system, purchases in the studio and our activewear store, and messages you send us.

When we say "we" or "us", we mean [registered business name, e.g. PT ...].

WHAT WE COLLECT

Information you give us

• Booking details: your name, email address, phone number and the classes, passes or memberships you buy.
• Questions at sign-up: for example, how long you are staying in Bali, which helps us suggest the right pass.
• Health information you choose to share: injuries, medical conditions or pregnancy, so your instructor can keep you safe in class.
• Proof of residency or KITAS: only if you ask for a resident rate, and only to check eligibility.
• Messages: anything you send us on WhatsApp, Instagram or by email.

Information collected automatically

• Website activity: pages visited, device and browser type, approximate location, and how you arrived at our site (for example from Google or Instagram).
• Visit history: the classes you book, attend, cancel or miss.

We do not store your card details. Payments are processed securely by our payment providers.

HOW WE USE IT

• To manage your bookings, passes and memberships.
• To send booking confirmations, reminders, and messages about your membership ending.
• To send news, offers and events, if you have agreed to hear from us.
• To keep you safe in class.
• To ask for a Google review after your visit.
• To understand how people use our website and improve it.
• To show our ads to people likely to be interested, and measure whether they work.

WHO WE SHARE IT WITH

We never sell your information. We share only what is needed with the trusted services that help us run the studio:

Some of these services store data outside Indonesia. We choose providers that protect personal data to a high standard. We may also share information if the law requires it.

COOKIES & TRACKING

Cookies are small files saved in your browser. We use them to keep the website working, to understand which pages are useful, and to measure our Google and Meta ads.

You can block or delete cookies in your browser settings. The site will still work, but some features, such as the booking widget, may not.

EMAILS & MESSAGES

If you subscribe or book with us, we may send you studio news, events and offers. Every marketing email has an unsubscribe link at the bottom. You can also ask us to stop at any time on WhatsApp or by email.

You will still receive messages you need, such as booking confirmations and reminders that your membership is ending.

HOW LONG WE KEEP IT

We keep your booking and purchase history while you are a client, and for up to [X years] after your last visit, so your history is there if you come back and for tax and accounting records. After that it is deleted or anonymised.

YOUR RIGHTS

Under Indonesia's Personal Data Protection Law, and wherever else you are from, you can ask us to:

• Show you the information we hold about you
• Correct anything that is wrong
• Delete your information, unless we need to keep it for legal or accounting reasons
• Stop sending you marketing

Just contact us below. We will reply within 14 days.

CONTACT US

We may update this policy from time to time. The latest version will always be on this page. See also our Terms & Conditions.