Terms & Conditions

Studio Fondue Policies

Studio Fondue strives to deliver all classes and services as advertised. However, unforeseen circumstances may require schedule changes or cancellations.

Late Entry:
For the consideration of instructors, other clients, and your own safety, late entry to class is strictly prohibited 5 minutes after the class has begun. In the case of a waitlisted class your spot will not be held after set class time. Please arrive 5-10 minutes early to allow for check-in. No refunds or compensation will be offered for denied entry due to lateness.

Class Changes/Cancellations:
Studio Fondue is not liable for refunds, transfers, or compensation of any kind for classes that are delayed, changed, or canceled for any reason, including if a class is full and you are unable to book.

No Socks No reformer:
Socks are required to be worn in all Reformer classes, no bare feet are allowed on the carriage for hygiene reasons as both your hands and feet are in the Reformer Straps, they also reduce slipping. We have grippy socks available to purchase in the studio.

Personal Belongings:
While we provide pigeon holes for storing valuables, Studio Fondue is not responsible for the safekeeping of clients’ belongings while on the premises.

Refunds:
All purchases are final. We do not offer refunds for services or products due to change of mind, injury, illness, change of address, or any other reason.

However, Studio Fondue understands you may need to pause your membership for the below reasons (minimum 10 days):

• For health related reasons please contact Studio Fondue on email:- info@studio-fondue.com
• Travel related purposes for 3/6/12 monthly memberships Studio Fondue allows 3 pauses a year. Written acknowledgment is required 2 weeks prior to travel.

Class Passes:
5 & 10 Class Passes have a 3 month validity.

No refunds, transfers or suspensions are offered on unused portions of the class pack due to illness, injury, change of mind or any other reasons.

Monthly Passes:
Monthly passes must begin within 3 days of purchase. This pass runs continuously from the start date to the monthly end date.

Minimum Age:
The minimum age to attend classes at Studio Fondue is 16 years old unless approval is gained by management.

Health Information:
It is your responsibility to inform your instructor of any injuries or pregnancy before class begins.

Children & Dog Policy:
Unfortunately we are unable to have children and dogs in the reception whilst you are attending a class.

Cancellation Policy:
Studio Fondue has limited class space, therefore we have a strict cancellation policy for all studio classes.

• Cancellations must be made through the online booking system at least 12 hours prior to the scheduled class start time. Cancellations made within 12 hours of the class will not be credited.
• Late Cancellation: Cancelling within 12 hours of the class start time will be considered a Late Cancel.
• No Show: Failing to cancel your booking and not attending class will be considered a No Show.
• Fees:
  – Late cancel will result in a fee of IDR 100,000
  – No shows will result in a fee of IDR 100,000
• Class Pack Holders : Late Cancels and No Shows will result in the loss of one class
• Unlimited Membership: Late cancels or no shows will result in a fee of IDR100,000

Waiver:
Classes at Studio Fondue are physically strenuous. By attending these classes you acknowledge and confirm there may be a risk of personal injury, property damage or death. You also agree that neither you, your heirs, assigns or legal representatives will sue or make other claims of any kind what so ever against Studio Fondue or its directors, officers, employees, consultants, instructors or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

By booking online, you agree to Studio Fondue policies.